Delete your Mushi account

Mushi, by Jose Manuel Garcia · Privacy policy · Versión en español

From the app (immediately)

1. Open Mushi with your account.
2. Go to your Profile and tap the ⋮ menu at the top.
3. Choose Delete my account and confirm.

Without the app (by email)

Write to mushi.insect.app@gmail.com with the subject “Delete my account” from any email address, stating your username. To check that the account is yours we will ask for your recovery code (MUSHI-XXXX-XXXX-XXXX) or for you to request it from the app itself. We will delete it within 30 days at most and let you know when it is done.

What is deleted

• Your account: username, password (its encrypted hash), recovery code and sessions.
• Your cloud collection: species, cards, photos, thumbnails, videos and profile photo.
• Social data: who you follow and who follows you, requests, blocks, ladybugs, notifications, what you shared and the notification IDs of your phones.

Everything is deleted immediately, with no waiting period, including that account's cards on the phone you delete it from.

What is kept

• The species entries in the shared catalogue (generated by AI): they contain no data about you.
• Reports you made about other users, but with nothing that identifies you (who made them is removed). Reports against you and sanctions are deleted.

If you only want to delete some data (for example, your cloud photos) without deleting the account, the app has Settings → Cloud backup → delete from the cloud, or write to the same email.